The Customer
The client is an American casual dining restaurant chain with a significant presence in the United States, with approximately 210 locations nationwide.
The client is an American casual dining restaurant chain with a significant presence in the United States, with approximately 210 locations nationwide.
Business Challenges
The American casual dining restaurant chain encountered significant connectivity issues. It had previously worked with another managed service provider (MSP) but was disappointed with the experience. The main challenges included insufficient support from the MSP, resulting in frequent connectivity issues and disruptions to its operations. In addition, the cost of bandwidth services was prohibitively high, making it difficult for the restaurant chain to maintain profitability. The restaurant chain also felt that its previous provider was not a reliable and effective technology partner. Finally, the global supply chain shortage caused by the COVID‑19 pandemic made it even more difficult for them to obtain the hardware needed for technology upgrades.
Sangoma Solutions
Sangoma stepped in to address the pressing challenges faced by the restaurant chain and provided a tailored solution to meet its connectivity needs. The solution offered better bandwidth speeds nationwide at a more competitive price, helping reduce operating costs. Sangoma ensured a smooth technology transition by delivering hardware and technology solutions very similar to what was already in place, reassuring the customer about the change. Despite supply chain shortages during the COVID‑19 pandemic, Sangoma managed to source and deliver all the necessary hardware without any issues, ensuring a seamless installation process. Sangoma also worked diligently to meet the restaurant chain’s tight deadline and completed the installation in less than 8 months, just in time for Black Friday and the end of the holiday season.
Sangoma stepped in to address the pressing challenges faced by the restaurant chain and provided a tailored solution to meet its connectivity needs. The solution offered better bandwidth speeds nationwide at a more competitive price, helping reduce operating costs. Sangoma ensured a smooth technology transition by delivering hardware and technology solutions very similar to what was already in place, reassuring the customer about the change. Despite supply chain shortages during the COVID‑19 pandemic, Sangoma managed to source and deliver all the necessary hardware without any issues, ensuring a seamless installation process. Sangoma also worked diligently to meet the restaurant chain’s tight deadline and completed the installation in less than 8 months, just in time for Black Friday and the end of the holiday season.
The Results
The collaboration between the customer and Sangoma was a real turning point for the restaurant chain. Thanks to Sangoma’s expertise, the chain saw significant improvements in connectivity, with better bandwidth speeds across all locations. This led to smoother operations and an improved customer experience. In addition, Sangoma’s solution considerably reduced the overall cost of bandwidth services, contributing to the restaurant chain’s profitability. Sangoma’s proactive support and customized solutions also made them a reliable and trusted technology partner. They filled the gaps left by the previous MSP and ensured supply chain resilience by sourcing and delivering all required hardware during the COVID‑19 pandemic. Sangoma completed the installation efficiently, allowing the restaurant chain to be fully operational before Black Friday and the holiday season. This crucial milestone, achieved in less than eight months, ensured the restaurant chain remained competitive in a demanding industry. In conclusion, Sangoma’s dedication and expertise were essential in helping the restaurant chain overcome connectivity challenges, reduce costs, and become more competitive. With improved connectivity, reliable support, and a seamless technology transition, the restaurant chain was well prepared to serve its customers during the busy holiday season and beyond.
The collaboration between the customer and Sangoma was a real turning point for the restaurant chain. Thanks to Sangoma’s expertise, the chain saw significant improvements in connectivity, with better bandwidth speeds across all locations. This led to smoother operations and an improved customer experience. In addition, Sangoma’s solution considerably reduced the overall cost of bandwidth services, contributing to the restaurant chain’s profitability. Sangoma’s proactive support and customized solutions also made them a reliable and trusted technology partner. They filled the gaps left by the previous MSP and ensured supply chain resilience by sourcing and delivering all required hardware during the COVID‑19 pandemic. Sangoma completed the installation efficiently, allowing the restaurant chain to be fully operational before Black Friday and the holiday season. This crucial milestone, achieved in less than eight months, ensured the restaurant chain remained competitive in a demanding industry. In conclusion, Sangoma’s dedication and expertise were essential in helping the restaurant chain overcome connectivity challenges, reduce costs, and become more competitive. With improved connectivity, reliable support, and a seamless technology transition, the restaurant chain was well prepared to serve its customers during the busy holiday season and beyond.