Fast response times
No more delays; guest requests are routed to the right department.
Hospitality
Whether you run a small boutique hotel or a sprawling resort, Sangoma’s Unified Communications (UC) system is designed to improve every aspect of your operations. Faster response times and smoother service will earn glowing reviews from guests eager to return.
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Fix communication breakdowns before guests notice
Guests expect fast, personalized service, but communication breakdowns between departments lead to missed calls and delayed requests. This chaos is especially noticeable in large properties or busy seasons, leaving your team struggling with an outdated phone system while guests wait.
02
Enhance the guest experience
Automated alarm calls
Never worry about a missed alarm request again.
Personalized service
Guest preferences and history are saved, making every call personalized.
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Sangoma’s Unified Communications solution streamlines communication between departments, giving your guests the fast, personalized service they expect.
04
Improve staff coordination
Instant messaging
Whether at the front desk, housekeeping, or maintenance, your staff can send real-time updates and messages.
Mobile access & remotely
Staff can stay connected anywhere on the property, making communication effortless, even in the resort’s most remote corners.
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Features that make your hotel shine
- Stay connected, anytime, anywhere
- Instant updates
- Intelligent call routing & IVR
- Top-tier security
- Integration with your favorite tools
- HOSPITALITY SERVICES
06
Sangoma’s conversational IVR gives hotel guests quick, 24/7 access to reservations, amenities, and service support. Paired with Sangoma CX®, AI-powered virtual agents deliver fast, consistent guest experiences from check-in to check-out.
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Stay connected, whatever the conditions
- Protect the guest experience – Phones stay operational during internet outages, keeping guests and staff connected at all times.
- Always-on voice continuity – Automatic 4G/5G wireless failover keeps your team working even when lines are down, handling reservations and resolving issues.
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Flexible deployment options for your hospitality needs
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Pure cloud UCaaS
With multi-tenant configuration and robust security, our cloud UCaaS maximizes enterprise collaboration while minimizing costs.
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Hybrid UCaaS
Discover the best of both worlds with hybrid UCaaS, combining cloud remote access with local survivability for unparalleled reliability in enterprise communications.
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On-premises system
The best value in unified communications – enjoy all features at one price with Sangoma’s on-premises system. It is designed for small and medium-sized businesses and offers a fully equipped VoIP phone system.
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Hospitality UC FAQ
Can Sangoma phone systems integrate with hotel property management systems (PMS)?
Yes. Sangoma supports integration with major PMS platforms. This enables real-time synchronization of guest data, wake-up calls, room status, and service requests, simplifying front desk operations and improving the guest experience.
How does Sangoma improve communication between concierge staff and guests?
With intelligent call routing and direct guest-to-concierge calling, Sangoma keeps your service teams responsive. Mobile apps enable staff to manage guest requests from anywhere on the property, reducing wait times and manual transfers.
What happens to phone services during an internet outage?
Sangoma’s hybrid UC keeps businesses connected during internet outages through on-site survivability via StarBox®. With a secondary internet connection, 4G/5G, or POTS line, failover supports internal calls, emergency services, and room-to-room calls, keeping operations running smoothly.
Can Sangoma manage communications across multiple properties?
Absolutely. Our cloud and hybrid solutions support centralized control with site-specific settings. You can deploy updates, manage extensions, and view analytics for all properties from a single dashboard.
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Elevate every guest interaction
From the moment guests arrive until their final goodbye, Sangoma’s hospitality Unified Communications platform ensures they receive fast, personalized service at every step.
Let’s discuss your project
Describe your requirements. Our team can help you select and plan your Sangoma solution.