Call Flow
Automate customer service with a customizable IVR system
Retail
Sangoma’s retail solutions are designed to meet the challenges of the service industry. Simplify communications, improve operations, and keep your team connected—whether you have one location or a growing network of stores and restaurants.
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01
The true cost of poor communication in retail and restaurants
An unreliable communication system creates chaos—missed orders, uncoordinated staff, and frustrated customers—leading to poor reviews and lost revenue.
Sangoma’s reliable, easy-to-use platform keeps your team connected, your customers happy, and your operations running smoothly across all locations.
02
Keep your team connected, whether on the floor, behind the scenes, or on the go
- 99%uptime
- Multi-site
- Save money
- Happier customers
- PCI compliant
- GenAI integrated
03
Keep your retail business in sync
Handle inquiries quickly and consistently via call, email, or chat for better service
Stay accessible at all times
Keep staff reachable on the floor, in the back office, or off-site so you never miss a customer opportunity
Manage busy periods
Handle high call volumes during peak times without losing customer opportunities or overwhelming your team
Increase sales
AI chatbots help customers check availability, place orders, and get quick answers, freeing staff to focus on in-store sales
Fast service
AI Assist helps your team respond faster with clear, professional answers to customer inquiries
- UC features
- GenAI features
- Make your customers smile
04
Manage your restaurant like a pro
Manage all customer inquiries from one place, whether by call, email, or SMS
Faster service
Easily track customer information, orders, and interactions in one place, speeding up your team’s service
Personalized customer experience
View customer details and past orders before responding, enabling your team to provide faster, tailored service
Chatbots and virtual assistants instantly share menu details, process orders, and answer questions
IVR guides customers through common questions and collects feedback without staff intervention
- UC features
- GenAI features
- Better customer interaction
- Improved team performance
- 99.9999% uptime,
- 4G LTE redundancy
- Contact center
- Convenient ordering
- Customer ordering anytime, anywhere with contactless mobile ordering
- Fast customer service
- More time for your staff
- Automate routine tasks so your team can focus on customers
- Smoother calls
05
Connect quickly with customers using communication applications
Curbside
Simplify online orders and Curbside pickups with easy SMS and email communication
Appointment Suite
Reduce no-shows by allowing customers to book appointments and receive SMS reminders
Phone Monitor
Monitor the status of your network’s phones and softphones, sending real-time alerts for quick problem resolution
View all productivity applications
06
Secure and reliable connectivity for your business
Robust network security
Protect data with firewalls, intrusion prevention, and content filtering.
High-speed, secure Wi-Fi
Reliable, protected connectivity for employees and guests.
24/7 network monitoring
Proactive problem detection and resolution.
Automatically switch for Internet connectivity
Seamless backup connection to prevent downtime.
Intelligent call routing with IVR
IVR ensures customers reach the right person instantly.
07
Real practices. Real results.
Restaurant Leadership
08
Retail and Restaurant UC FAQ
Can Sangoma integrate with retail and e-commerce platforms?
Yes. Sangoma’s cloud UC solutions integrate with e-commerce systems, CRMs, and order management tools. This enables faster issue resolution, order updates by voice or SMS, and visibility into customer history during support calls.
How does Sangoma support multi-site retail and restaurant operations?
Manage all sites from a single portal. Features include centralized call routing, IVRs for each branch, store-specific ring groups, and performance dashboards – all with 99,999% uptime across sites.
Can Sangoma’s phone system handle customer callbacks and queue management?
Yes. Sangoma’s contact center tools include call queuing, estimated wait times, SMS callbacks, and IVR self-service options. Customers can request a callback or connect directly to the right department.
Does Sangoma work with POS or inventory systems?
Sangoma supports integration via API and middleware connectors for POS and inventory software. Staff can view order history, check stock, or trigger restocking alerts – all without switching systems.
09
Fill your order for success
Our communication systems keep your restaurant or retail business running smoothly. From orders to customer service, we have the tools to make connecting simple and efficient, so you can focus on what matters most: your customers.
Let’s discuss your project
Describe your requirements. Our team can help you select and plan your Sangoma solution.