Centralized control without sacrificing flexibility
Manage users, features, and sites from the cloud while enabling workforce mobility across locations and devices. Scale easily as your business grows, without rearchitecting your phone system.
Hybrid Unified Communications: The Best of Cloud and On-Premises
Combines cloud mobility and centralized management with on-site call control and survivability, delivering 99,999 % availability so your business stays connected, even when the internet isn’t.
powered by Business Voice Plus
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Supports leading telephony providers
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Why hybrid?
Pure cloud phone systems rely entirely on internet connectivity; when it goes down, your calls stop. Traditional on-premises systems offer reliability, but often at the expense of flexibility, mobility, and centralized management. Many businesses don’t fit neatly into either model.
Local survivability that keeps calls going
Keep call processing on-site so phones continue working even if the internet goes down. Hybrid
supports analog phones and legacy devices so you can modernize at your own pace.
Built-in redundancy for business continuity
Automatically reroutes calls via internet, LTE, or POTS to ensure uninterrupted communications during outages, so your business is always reachable.
Optimized performance tailored to your environment
Deliver consistent call quality with local QoS controls and customized telephony features.
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Included features
Calls
Unlimited calls backed by Sangoma’s 99.999% availability.
Messaging
1:1 or group messaging, SMS, channels, and file sharing.
Video meetings
Start HD video meetings instantly from any conversation.
Receptionist Dashboard
Manage high volumes of incoming calls from a single interface for faster routing and answering.
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Customer Spotlight
“One of the biggest selling features was the ability to make internal calls if we lost Internet connectivity. Having the StarBox on campus was a safety measure to ensure extension-to-extension communication in an emergency. The system works very well together, users adapted to it quickly, and it simply runs in the background without much noise.”
Dave Sorenson, Chief Technology Officer, at Cape Fear Academy
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Trusted by businesses across industries
Discover how businesses of all sizes use Sangoma to stay connected.
Atlas Restaurant Group enhances the caller experience across all locations with PolyAI and Sangoma’s communication solution
How Acme Residential saved $24,000 per year and improved network reliability with Sangoma’s managed cloud and communication services
Sangoma’s hybrid UC solution doubles call capacity for a healthcare organization
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Our deployment models
Cloud
A cloud-based business phone system that delivers enterprise-grade calling features without requiring on-site PBX hardware. It enables flexible, remote call management while reducing costs and simplifying administration. Learn more about Cloud
On-premises
Deployed entirely in your own data center or environment, providing maximum control over data, security, and compliance. Ideal for organizations with strict regulatory or latency requirements. Learn more about On-premises
Hybrid
Combines cloud services with on-site systems, allowing you to keep sensitive workloads local while taking advantage of cloud scalability. Ideal when you need flexibility without giving up control.
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Frequently asked questions
The main advantage of hybrid UCaaS is local survivability. If your Internet connection or cloud services go down, your business can still operate using the local on-site system. You do not lose communications because the on-site system keeps everything running.
Yes, Sangoma’s hybrid UCaaS solution (powered by Business Voice Plus) can be customized to meet specific business needs. We offer features such as custom CRM integrations and Microsoft Teams integration, allowing businesses to tailor the system to their unique requirements.
Yes, hybrid UCaaS can be more cost-effective than fully cloud-based or on-site solutions. It reduces the need for expensive on-site hardware and maintenance, while allowing you to benefit from the scalability and flexibility of the cloud. This hybrid approach helps you avoid the high upfront costs of a fully on-site system and the recurring costs of complete cloud dependence, while benefiting from both.
Hybrid UCaaS ensures uninterrupted communications by combining the local reliability of on-site systems with cloud redundancy and scalability. With 99,999 % availability and multiple failover options, if one system fails, the other takes over without interruption, ensuring continuous operations and minimal disruption to critical communications.
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Ready for a better business communications platform?
Find flexible plans tailored to your needs so you never pay for more than you need, whatever the size of your business
Let’s discuss your project
Describe your requirements. Our team can help you select and plan your Sangoma solution.