The Customer

The City of Commerce, Georgia, manages several departments—police, fire, utilities, and public works—to serve its 7 000 residents. The municipality emphasizes efficiency and cost control to provide reliable, high-quality public services.

The City of Commerce, Georgia, manages several departments—police, fire, utilities, and public works—to serve its 7 000 residents. The municipality emphasizes efficiency and cost control to provide reliable, high-quality public services.

Business Challenges

  • Aging on-premises system: The locally hosted phone system was nearing end of life, requiring high maintenance and upgrade costs.
  • High costs: The city was spending $2 500 per month on PRI circuits with no clear path to savings.
  • Complex multi-department infrastructure: Managing communications for diverse departments such as police, fire, utilities, and administration across numerous sites presented a logistical challenge.
  • Limited mobility: Field staff, such as patrol officers and utility technicians, needed reliable communication without the city investing more in devices.

Sangoma Solutions

The City of Commerce chose Sangoma UC Cloud, powered by the Switchvox Cloud unified communications platform, providing a seamless transition from its aging system while meeting its specific needs.

The City of Commerce chose Sangoma UC Cloud, powered by the Switchvox Cloud unified communications platform, providing a seamless transition from its aging system while meeting its specific needs.

  • Simplified IVR and data migration: Sangoma’s team made the transition painless through a streamlined onboarding process, reducing the need for user retraining.
  • Sangoma Talk App: Employees, including patrol officers and utility staff, now use their personal devices to stay connected, eliminating the need for city-provided phones. The app supports calls, voicemails, and transfers in the field, ensuring uninterrupted communication.
  • Cost-effective cloud migration: By switching to Switchvox Cloud, the city reduced its monthly communication expenses by more than 30 %, bringing them down to $1 000 per month.
  • Advanced features: Options such as voicemail-to-email transcription with MP3 attachments improve operational efficiency, and a dedicated police tip line allows citizens to share information quickly.

The Results

“Switchvox Cloud has transformed our operations. We’ve reduced our costs by $1 500 per month, improved communication between departments, and equipped field staff with reliable mobile tools. The onboarding support was phenomenal, and we’re delighted with the results,” says Thomas Heffernan, communications analyst.

“Switchvox Cloud has transformed our operations. We’ve reduced our costs by $1 500 per month, improved communication between departments, and equipped field staff with reliable mobile tools. The onboarding support was phenomenal, and we’re delighted with the results,” says Thomas Heffernan, communications analyst.

  • Reduced costs: Sangoma’s cloud solution enabled the city to save $18 000 per year on communication expenses, as well as additional savings on maintenance and upgrades.
  • Improved user experience: Switchvox Cloud’s intuitive interface minimized training needs, allowing employees to adapt quickly to the new system.
  • Increased mobility: The Sangoma Talk app provided patrol officers and utility staff with mobile-first communication, reducing costs and improving productivity in the field.
  • Exceptional support: Sangoma’s onboarding specialist provided first-class customer service, with after-hours support to ensure a smooth transition.