The Customer
Established in 2003, European Marine Energy Centre (EMEC) Ltd is the world’s first and leading centre for demonstrating and testing wave and tidal energy converters—converting waves and currents—offshore. EMEC is also a pioneer in developing a green hydrogen economy and smart local energy systems.
Established in 2003, European Marine Energy Centre (EMEC) Ltd is the world’s first and leading centre for demonstrating and testing wave and tidal energy converters—converting waves and currents—offshore. EMEC is also a pioneer in developing a green hydrogen economy and smart local energy systems.
Business Challenges
The energy facility’s aging Mitel phone system was costly, no longer met their needs, and fell short of the standards of a state-of-the-art centre. It used both costly, obsolete ISDN lines and modern SIP trunks, creating expensive and complicated chaos. In addition, the old Mitel system was far from user-friendly. Users could not easily change their personal settings, and the system lacked modern features. The most pressing need was powerful conferencing functions. And with the marine energy sector growing, the centre also anticipated the need for more advanced features in the future, making flexibility and scalability very important.
By choosing PBXact, the energy centre moved away from ISDN channels long before ISDN was decommissioned. This not only makes their phone system future-proof, but also generates substantial savings. The money saved can be reinvested in their mission to build the future of marine energy. More importantly, PBXact provides all the powerful features they needed to take their communications to the next level. With Zulu UC, video conferencing is robust and easy to use, and everything is managed easily from a desktop application. Thanks to advanced integrations and softphone applications, users stay connected with ease when they need to be mobile, whether working remotely or out in the North Atlantic.
Sangoma Solutions
In collaboration with an authorized local Sangoma partner, the energy center reviewed its options and discovered Sangoma, a leading provider of Unified Communications (UC) and UCaaS solutions. They immediately recognized that the Sangoma fully supported PBXact UC system included all the required functionality (and more!) at an affordable price. Because PBXact is a turnkey UC solution, the facility’s new phone system is packed with the dynamic functionality a world-class organization needs.
In collaboration with an authorized local Sangoma partner, the energy center reviewed its options and discovered Sangoma, a leading provider of Unified Communications (UC) and UCaaS solutions. They immediately recognized that the Sangoma fully supported PBXact UC system included all the required functionality (and more!) at an affordable price. Because PBXact is a turnkey UC solution, the facility’s new phone system is packed with the dynamic functionality a world-class organization needs.
Running on state-of-the-art synchronous fiber lines, their system serves the main site and several remote sites with a single router. Phones at remote sites simply use WAN connections to connect to the main phone system with internal and external endpoint manager models. To ensure quality of service with PBXact, the partner deployed a tagged VLAN to separate voice from data. This was crucial for a center with more than 80 external DDIs.
The Results
The deployment was incredibly fast, taking only six weeks from planning to going live. This was largely due to skillful planning and the ease with which PBXact is configured and integrated. The center’s main concern was the user experience, and with PBXact, they found a solution that delivers like no other. Powerful integrated phone applications make tasks easier for users, and robust integrations save them time and effort. Tasks such as video conferencing or queue management are now simple and of much higher quality than with their old phone system.
The deployment was incredibly fast, taking only six weeks from planning to going live. This was largely due to skillful planning and the ease with which PBXact is configured and integrated. The center’s main concern was the user experience, and with PBXact, they found a solution that delivers like no other. Powerful integrated phone applications make tasks easier for users, and robust integrations save them time and effort. Tasks such as video conferencing or queue management are now simple and of much higher quality than with their old phone system.
Choosing PBXact was a win-win decision for the organization because it now has future-ready features on an easy-to-use platform. And it was not a difficult decision to make. Even after upgrading to a more secure, reliable, and much more functional phone system, its operating expenses are now much lower.