The Customer
Kaykroo is a large-scale cloud kitchen company dedicated to creating exceptional culinary experiences. Its data-driven “brick and click” platform offers virtual restaurants a cloud solution where technology meets nutrition, modernity blends with tradition, and creativity combines with efficiency. They are currently expanding the number of brands available on their cloud kitchen platform, with the goal of growing to five times their current size by 2024.
Kaykroo is a large-scale cloud kitchen company dedicated to creating exceptional culinary experiences. Its data-driven “brick and click” platform offers virtual restaurants a cloud solution where technology meets nutrition, modernity blends with tradition, and creativity combines with efficiency. They are currently expanding the number of brands available on their cloud kitchen platform, with the goal of growing to five times their current size by 2024.
Business Challenges
Kaykroo’s existing calling system was agent-based, unstable, and costly. Not only did its per-license payment plan result in high monthly bills, but the system also did not allow integration with its CRM, further limiting its growth potential. With several branches in the United Arab Emirates and Saudi Arabia, Kaykroo needed a more flexible solution capable of handling the increased call volume for delivery orders while being customizable to its needs. It wanted an open call center solution with enhanced reporting features and CRM integration support.
Sangoma Solutions
Kaykroo turned to NETON Technologies for help finding the ideal call center solution for its needs. NETON, a Sangoma partner, evaluated several solutions from providers such as Panasonic and NEC, but found that none could offer the level of customization and flexibility Kaykroo required. Sangoma was the only provider offering a call center solution with CRM integration support, the ability to handle more than 15,000 orders per month through a single toll-free number, and detailed reporting capabilities.
Kaykroo turned to NETON Technologies for help finding the ideal call center solution for its needs. NETON, a Sangoma partner, evaluated several solutions from providers such as Panasonic and NEC, but found that none could offer the level of customization and flexibility Kaykroo required. Sangoma was the only provider offering a call center solution with CRM integration support, the ability to handle more than 15,000 orders per month through a single toll-free number, and detailed reporting capabilities.
NETON chose Sangoma’s open-source FreePBX platform to create the ideal call center solution for Kaykroo, offering features such as:
- Caller ID integration with the CRM
- Automatic management of caller information
- Reporting on agent performance, call flow, activity peaks, and SLAs
The Results
Kaykroo’s new contact center provided them with a stable, easy-to-use solution, high-value reports, increased efficiency and productivity, and a fully customizable platform. Staff appreciated how simple it was to take orders when caller information was automatically displayed on screen through CRM integration. Managers appreciated the increased oversight provided by detailed reports and intuitive dashboards. Overall, Sangoma’s contact center capabilities proved to be the ideal solution for Kaykroo’s business needs and critical objectives.
Kaykroo’s new contact center provided them with a stable, easy-to-use solution, high-value reports, increased efficiency and productivity, and a fully customizable platform. Staff appreciated how simple it was to take orders when caller information was automatically displayed on screen through CRM integration. Managers appreciated the increased oversight provided by detailed reports and intuitive dashboards. Overall, Sangoma’s contact center capabilities proved to be the ideal solution for Kaykroo’s business needs and critical objectives.