The Customer
La Vela Saigon Hotel is one of the largest 5-star luxury hotels in Ho Chi Minh City, at the heart of Vietnam’s southern coast. Since its establishment, La Vela has been a pioneer in Vietnam’s hospitality industry. Today, La Vela is a beacon of experience, quality, and success for travelers seeking luxurious accommodation. La Vela Saigon Hotel strives to deliver the ultimate hotel experience by offering warm welcomes, a quality setting, and impeccable service.
La Vela Saigon Hotel is one of the largest 5-star luxury hotels in Ho Chi Minh City, at the heart of Vietnam’s southern coast. Since its establishment, La Vela has been a pioneer in Vietnam’s hospitality industry. Today, La Vela is a beacon of experience, quality, and success for travelers seeking luxurious accommodation. La Vela Saigon Hotel strives to deliver the ultimate hotel experience by offering warm welcomes, a quality setting, and impeccable service.
Business Challenges
Wanting to stay at the forefront of the latest technologies, La Vela Saigon Hotel decided it needed an advanced communications solution to improve the guest experience, enhance customer service and staff productivity, while reducing communication costs. This launched a search for a solution that could significantly improve the hotel’s internal and external communications while simplifying management of its voice, messaging, and applications platforms.
Sangoma Solutions
Sangoma designed a custom solution for La Vela Saigon Hotel to meet its requirements. This involved a complete transformation of La Vela’s communications infrastructure, with a PBXact system equipped with pmslink software for easy integration with its property management system. The hotel’s PBXact system was designed to support up to 1200 licensed extensions and 350 simultaneous calls. To complete the solution, the hotel deployed nearly 300 Sangoma S‑Series IP phones, designed for PBXact and FreePBX systems. This gave receptionists and staff access to features they did not have on their previous business phone system, improving communication efficiency and helping keep guest satisfaction at a record high.
Sangoma designed a custom solution for La Vela Saigon Hotel to meet its requirements. This involved a complete transformation of La Vela’s communications infrastructure, with a PBXact system equipped with pmslink software for easy integration with its property management system. The hotel’s PBXact system was designed to support up to 1200 licensed extensions and 350 simultaneous calls. To complete the solution, the hotel deployed nearly 300 Sangoma S‑Series IP phones, designed for PBXact and FreePBX systems. This gave receptionists and staff access to features they did not have on their previous business phone system, improving communication efficiency and helping keep guest satisfaction at a record high.
The Results
Sangoma’s partnership with La Vela modernized its communication channels and helped the hotel ensure that its customer service, staff efficiency, and overall experience matched its 5-star reputation. The hotel staff particularly appreciated the fast delivery and installation of the new PBXact system, as well as the excellent technical support provided by their local Sangoma distributor.
Sangoma’s partnership with La Vela modernized its communication channels and helped the hotel ensure that its customer service, staff efficiency, and overall experience matched its 5-star reputation. The hotel staff particularly appreciated the fast delivery and installation of the new PBXact system, as well as the excellent technical support provided by their local Sangoma distributor.