The Customer

Since 1992, the client has been a leader in non-destructive hydro excavation (hydrovac) services, offering innovative solutions across various sectors such as oil, gas, energy, and construction. It has served a diverse clientele in Canada and the United States, including government agencies.

Since 1992, the client has been a leader in non-destructive hydro excavation (hydrovac) services, offering innovative solutions across various sectors such as oil, gas, energy, and construction. It has served a diverse clientele in Canada and the United States, including government agencies.

Business Challenges

The client faced several challenges before partnering with Sangoma:

  • Lack of engagement: The previous provider was not fully aligned to understand or respond to their specific needs.
  • Limited network visibility: Difficulty monitoring the hardware and ensuring prompt updates.
  • Inefficient scalability: Difficulty growing the business without significantly increasing costs.
  • Cybersecurity concerns: Need for stronger protection and faster response times to threats.

Sangoma Solutions

As a client since 2020, Sangoma has provided tailored managed network solutions that addressed their challenges head-on:

As a client since 2020, Sangoma has provided tailored managed network solutions that addressed their challenges head-on:

  • Full team engagement: Sangoma’s managed services experts worked closely with their team to ensure a thorough understanding of their unique needs.
  • Improved network visibility: By implementing SD‑WAN and Wi‑Fi solutions, Sangoma provided real-time monitoring and centralized management, giving them a clear view of the entire network.
  • Scalable infrastructure: Sangoma helped them expand their network efficiently through SD‑WAN and Internet services, enabling them to grow without significant additional costs.
  • Enhanced cybersecurity: With firewalls and real-time threat detection, their network was strengthened, and their cybersecurity team has the tools needed to stay ahead of threats and ensure rapid patching.

The Results

The company’s CTO commented on the results observed since collaborating with Sangoma: “Sangoma’s secure network and network efficiency have enabled us to grow our revenue from $250 M to $700 M without substantially increasing costs.”

The company’s CTO commented on the results observed since collaborating with Sangoma: “Sangoma’s secure network and network efficiency have enabled us to grow our revenue from $250 M to $700 M without substantially increasing costs.”

Sangoma’s solutions have led to a series of impactful changes for the client:

  • Better customer service: With a reliable, secure, and scalable network, they can now provide better service to their customers, ensuring smoother operations and faster response times.
  • More secure network: Their network is now strengthened by advanced cybersecurity tools and real-time monitoring, ensuring continuous protection.
  • Cost-effective scalability: The client was able to grow its business from $250 M to $700 M while maintaining cost efficiency, thanks to the flexible and scalable nature of Sangoma’s managed network services.
  • Increased efficiency: Faster, smarter operations, as the team can focus on higher-priority tasks.