The Customer
Quo Vadis is a multi-server IT company with more than 20 years of expertise, specializing in providing critical technology services and support to small businesses. It offers expert advice, technology solutions, and peace of mind to more than 200 clients worldwide through its robust staff and team of engineers. To do so, it uses Sangoma’s complete UCaaS suite, including the Contact Center platform, to provide its clients with efficient, first-rate customer service.
Quo Vadis is a multi-server IT company with more than 20 years of expertise, specializing in providing critical technology services and support to small businesses. It offers expert advice, technology solutions, and peace of mind to more than 200 clients worldwide through its robust staff and team of engineers. To do so, it uses Sangoma’s complete UCaaS suite, including the Contact Center platform, to provide its clients with efficient, first-rate customer service.
Business Challenges
Quo Vadis is a long-time Sangoma partner, customer, and veteran user of Sangoma CX. Before switching to Sangoma, Quo Vadis used a traditional POTS phone system and quickly found that it no longer met its needs—all while trying to manage skyrocketing costs. Sangoma’s native cloud phone service and solutions significantly reduced expenses and transformed the way Quo Vadis works for the better. In addition, they discovered Sangoma CX, which helped them improve customer management and their business as a whole.
Sangoma Solutions
Quo Vadis evolved from basic customer management to creating call queues, and then to Sangoma CX’s advanced features over the course of a few years. With Sangoma’s contact center, they benefit from the flexibility of a cloud platform and seamless agent connectivity, callback features, intuitive alerts, failover, and easy-to-consult call tracking data. They use Sangoma CX internally to resolve their customers’ technical support issues, provide guidance, and help with other administrative matters.
Quo Vadis evolved from basic customer management to creating call queues, and then to Sangoma CX’s advanced features over the course of a few years. With Sangoma’s contact center, they benefit from the flexibility of a cloud platform and seamless agent connectivity, callback features, intuitive alerts, failover, and easy-to-consult call tracking data. They use Sangoma CX internally to resolve their customers’ technical support issues, provide guidance, and help with other administrative matters.
The Results
Sangoma Contact Center, Sangoma CX, enables Quo Vadis to streamline its business processes like never before. It helps them save time, offer remote work opportunities to their engineers, use different queues for specialized purposes (such as their first-line engineer and senior engineer queues), and schedule engineers’ lunch breaks without losing service time for incoming calls. One of their favorite features is the new callback option, which lets their customers press a button to request a callback as soon as an agent is available to answer their call. This feature has greatly helped them reduce the complexities of their customer service queues. Contact Center has eliminated their downtime and busy signals for customers, as well as escalations to senior engineers, since all their calls are handled efficiently from the outset. “We couldn’t have grown the way we have without Sangoma,” says Joseph Squicciarini, CEO and founder of Quo Vadis. Thanks to Sangoma CX and Sangoma’s increasingly competitive UCaaS portfolio, Quo Vadis continues to see excellent results and is able to provide outstanding service to its customers.
Sangoma Contact Center, Sangoma CX, enables Quo Vadis to streamline its business processes like never before. It helps them save time, offer remote work opportunities to their engineers, use different queues for specialized purposes (such as their first-line engineer and senior engineer queues), and schedule engineers’ lunch breaks without losing service time for incoming calls. One of their favorite features is the new callback option, which lets their customers press a button to request a callback as soon as an agent is available to answer their call. This feature has greatly helped them reduce the complexities of their customer service queues. Contact Center has eliminated their downtime and busy signals for customers, as well as escalations to senior engineers, since all their calls are handled efficiently from the outset. “We couldn’t have grown the way we have without Sangoma,” says Joseph Squicciarini, CEO and founder of Quo Vadis. Thanks to Sangoma CX and Sangoma’s increasingly competitive UCaaS portfolio, Quo Vadis continues to see excellent results and is able to provide outstanding service to its customers.