Sangoma unveils a new patient relationship management (PRM) system as part of its communications platform strategy to create industry-specific solutions

Markham, Ontario – January 21, 2025 — Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a global leader in business communications solutions, has partnered with Sphinx Medical Technologies, a pioneer in AI-powered medical call management systems, to address a major challenge in healthcare: outdated and unreliable phone systems. Together, they launched a new PRM system that makes it easier for medical practices to connect with their patients.

Sangoma’s unified communications platform is now integrated with Sphinx Medical’s CallMyDoc®, an AI-powered IVR system that links calls to patient records, providing instant access to information during every call. Designed to meet the specific needs of medical practices, the system integrates with most electronic health record (EHR) systems and is fully HIPAA-compliant, ensuring secure telehealth services.

“By leveraging CallMyDoc®’s history of 20 million patient calls and integrating Sangoma’s business telephone systems, we are transforming medical communications,” says Charles Salameh, CEO of Sangoma. “I am excited about this partnership, which underscores Sangoma’s commitment to providing industry-specific technology solutions, a key pillar of our communications platform strategy.”

The Sangoma‑Sphinx PRM system enables medical practices to offer virtual consultations 24/7, provide multilingual support, and automate follow-up care. It generates revenue by improving staff efficiency, increasing patient retention, and creating new revenue streams through targeted marketing for specialized services.

Key partnership benefits:

  • 99,999 % uptime: The system is designed for maximum reliability, ensuring practices never miss a call and are always available to patients.
  • Simplified communication: CallMyDoc® accesses patient records in real time, automating tasks such as prescription refills and appointment scheduling. With AI transcription that is approximately 100 % accurate, it updates records and saves time on follow-ups or information searches.
  • Increased efficiency: By replacing outdated answering machines with an intelligent auto-attendant, practices can easily manage high call volumes, reducing call time by 10 times while maintaining service quality.

“The Sangoma‑Sphinx collaboration goes beyond technology; it is about transforming the patient experience,” adds Carl Silva, CEO of Sphinx Medical Technologies. “We are proud to support practices in meeting the evolving demands of modern healthcare.”

Most healthcare providers do not have large IT teams to manage complex systems. This new solution is affordable, easy to implement, and scalable, growing with the practice without sacrificing performance. Sangoma and its partners offer a “white glove” experience by providing a sophisticated replacement for all telephone systems, customized configurations, and hands-free support for each practice.

Practices of all sizes can benefit from automated appointment reminders by SMS and email to reduce no-shows and simplify rescheduling, integrated online appointment scheduling for primary and specialty care, and advanced routing with auto-attendants for 24/7 patient access to the right department.

By simplifying operations and improving the patient experience, Sangoma and Sphinx Medical are setting a new standard for medical communications. This partnership marks a major step toward more accessible and efficient healthcare for providers and patients.

The Sangoma‑Sphinx patient relationship management system is now available for implementation. For more information, visit sangoma.com/healthcare.

About Sangoma Technology Corporation

Sangoma (TSX: STC; Nasdaq: SANG) is a leading enterprise communications platform provider, offering solutions that include its award-winning UCaaS, CCaaS, CPaaS, and trunking technologies. Its enterprise-grade communications suite is developed in-house and available for cloud, hybrid, or on-premises deployments. In addition, Sangoma’s integrated approach provides managed services for connectivity, networking, and security.

As a trusted partner for more than 40 years, Sangoma serves more than 2,7 million UC seats across a diverse base of over 100 000 customers. Sangoma has been recognized for ten consecutive years in Gartner’s UCaaS Magic Quadrant.

As the developer and lead sponsor of the open-source Asterisk and FreePBX projects, Sangoma is committed to driving innovation in communications technology.

About Sphinx Medical Technologies

Sphinx Medical Technologies develops innovative healthcare solutions to improve operational efficiency and patient outcomes, enabling providers to focus on delivering exceptional care.

For more information, visit www.sangoma.com.

Contacts

Sangoma Technologies Corporation

Larry Stock, Chief Financial Officer