**Markham, Ontario – January 28, 2025 — **Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) unveiled significant AI advancements within its proprietary platform, Sangoma GenAI, strengthening its role as an innovation hub for communications technology worldwide.

Sangoma COO Jeremy Wubs highlights the company’s mission: “to simplify communication and solve industry challenges through intelligent, scalable platforms powered by Sangoma GenAI, delivering enterprise-grade solutions at affordable prices.”

With an agentic AI approach, these new features optimize operations, customer engagement and team collaboration:

During 2024, Sangoma GenAI significantly enhanced Sangoma’s UC platforms through the following initiatives:

  • Enhanced Conversational IVR: An interactive voice response system to streamline customer interactions and gather detailed satisfaction ratings. A Michelin-starred restaurant optimized its reservation process by integrating this technology.
  • Patient Relationship Management (PRM) System: In partnership with Sphinx Medical’s CallMyDoc®, this AI-powered system integrates with electronic health records (EHR), automating appointments, prescriptions and telehealth communications while reducing follow-ups.
  • Sangoma Scribe: Provides transcription, summarization and sentiment analysis for voice recordings, helping businesses monitor calls, measure customer satisfaction and refine their strategies. Sangoma Meet also offers real-time transcription and meeting summaries.

Sangoma CX® also integrates AI to increase contact center productivity through:

  • Chatbots and Virtual Assistants powered by GoogleFlow to automate routine tasks and initial interactions.
  • AI Assist to improve agent responses with grammar corrections, tone adjustments and message simplification, thereby reducing response times.

Committed to developing next-generation AI solutions, Sangoma continues to invest in the world’s leading open source projects, Asterisk and FreePBX, introducing innovations such as the previously mentioned Sangoma Scribe. “Scribe has been enthusiastically received, helping businesses make more informed decisions from conversations and quickly gaining adoption among users,” says Michael White, Sangoma’s Vice President of Open Source.

Sangoma will host the 20th annual AstriCon conference in February in Fort Lauderdale, showcasing the ongoing integration of AI into the Asterisk voice engine.

About Sangoma Technologies Corporation

Sangoma (TSX: STC; Nasdaq: SANG) is a leading provider of business communication platforms, offering solutions that include its recognized UCaaS, CCaaS, CPaaS and SIP trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid or on-premises deployments. In addition, Sangoma’s integrated approach provides managed connectivity, networking and security services.

As a trusted partner for more than 40 years, Sangoma has more than 2.7 million UC seats across a diverse base of more than 100,000 customers. Sangoma has been recognized in the Gartner UCaaS Magic Quadrant for ten consecutive years.

As the developer and lead sponsor of the open-source Asterisk and FreePBX projects, Sangoma is committed to driving innovation in communications technology.

For more information, visit www.sangoma.com.

Contacts

Sangoma Technologies Corporation

Larry Stock, Chief Financial Officer