**_Sangoma and RingCentral are both established UCaaS providers, but they follow different philosophies regarding deployment, pricing, and support. _**This comparison helps SMBs compare deployment options, core capabilities, pricing, and support. It does not cover custom enterprise quotes or plan-related exceptions.
Why compare Sangoma and RingCentral?
RingCentral appears on almost every default UCaaS shortlist. Sangoma stands out in other ways: through deployment flexibility, transparent pricing, and its proprietary infrastructure, from phones to network management.
This comparison matters because the two platforms differ sharply on questions that can cause friction later: What happens to calls when the internet goes down? What will the actual cost be in month twelve? Who responds when an issue arises?
Sangoma vs RingCentral: Quick summary
Choose Sangoma if you need a hybrid or on-premises deployment, a single provider for UC and networking, unlimited SMS at no extra charge, or strict cost control.
Choose RingCentral if you are fully committed to the cloud, your IT team is comfortable with a complex platform, and you prioritize a broad integration marketplace over cost predictability.
| Factor | Sangoma | RingCentral |
|---|---|---|
| Deployment | Cloud, hybrid, on-premises | Cloud only |
| SMS (included) | Unlimited (tiered plans) | 25–200 per user/month depending on plan |
| International calling | Unlimited on premium tier (selected countries) | Always metered |
| MS Teams integration | Included, at no extra charge | Extra charge |
| Local survivability | Yes (BV+) | No |
| Hardware | Manufactures its own phones | Third-party only |
| Support | 100% US-based | Outsourced to Manila |
| Billing start | Upon activation | Day 1, before activation |
| Contact center | Native CCaaS | Rebranded NICE InContact |
Core capabilities comparison
Sangoma owns its complete stack: phones, firmware, UC, and managed networking. RingCentral is a cloud-only platform, dependent on third-party hardware and a consistently stable internet connection. Sangoma includes its key integrations: Salesforce, Microsoft Teams, and custom workflows via Integration Studio on standard plans. RingCentral offers a larger integration marketplace (330 +), but most CRM integrations (Salesforce, HubSpot, Zendesk) are locked behind the Advanced plan at $25/user/month.
| Capability | Sangoma | RingCentral |
|---|---|---|
| Reliability / survivability | Failover to POTS, secondary internet, optional 4G/5G | No failover; cloud only |
| Calling features | Voice, fax, SMS on a single DID | Voice, fax, SMS on separate numbers |
| MS Teams integration | Included | Extra charge |
| Salesforce / CRM | Included | Advanced plan or higher |
| API access | Yes | Yes |
| Custom workflows | Yes (Integration Studio, Zapier) | Yes (via its marketplace) |
| AI features | Transcription, meeting summaries, call management | Available; many are paid add-ons |
| Support | 100% US-based | Outsourced; frequent complaints |
Deployment options
RingCentral is cloud-only, which means that if the internet goes down, the phones go down too. Sangoma supports cloud, hybrid, and on-premises deployment. Its hybrid model (Business Voice Plus/BV+) keeps calls running through failover to POTS, a secondary connection, or a 4G/5G backup, even during an outage.
| Deployment option | Sangoma | RingCentral |
|---|---|---|
| Cloud | Yes | Yes |
| Hybrid | Yes (BV+) | No |
| On-premises | Yes | No |
| Local survivability | Yes | No |
| Deployment cost | Lower; installation support included | 2–3 × higher; professional services optional |
Calling and administration
Sangoma assigns a unique DID for voice and SMS. SMS is unlimited on tiered plans. International calls are included on the premium tier for certain countries.
RingCentral limits SMS to 25 messages per user/month on the Core plan, increasing to 100 on Advanced and 200 on Ultra. International calls are always metered, regardless of plan.
| Feature | Sangoma | RingCentral |
|---|---|---|
| SMS | Unlimited (tiered plans) | 25–200/user/month depending on the plan |
| International calls | Unlimited on the premium tier (selected countries) | Always billed |
| Single voice + SMS DID | Yes | No |
| Call recording | Yes | Advanced plan and above |
| IVR | Multi-level, included | Multi-level (Advanced plan and above) |
To validate during a demonstration: confirm which analytics features require an upgrade, how administrator roles are structured, and how call quality issues are reported and resolved.
Collaboration capabilities
Both platforms offer chat, video, file sharing, and mobile/desktop apps. Sangoma collaboration is integrated into the same platform as voice, with no app switching. Microsoft Teams integration is included at no extra cost.
| Capability | Sangoma | RingCentral |
|---|---|---|
| Team chat | Yes | Yes |
| Video meetings | Yes | Yes |
| MS Teams integration | Included | Additional fees |
| External SMS | Unlimited (tiered plans) | Plan-limited |
| Mobile app | Yes (Sangoma Talk) | Yes (RingCentral App) |
Contact centers / calls
Sangoma’s CCaaS is native, less expensive, and included with voice. RingCentral does not have its own contact center; it resells NICE InContact as RingCX at $65/user/month billed annually, introducing third-party dependency for support and roadmap decisions.
| Feature | Sangoma | RingCentral |
|---|---|---|
| Native CCaaS | Yes | No (NICE InContact rebranded) |
| Listen / whisper / barge | Yes | Yes (Advanced plan and above) |
| CCaaS pricing | Lower; included with voice | 65 $/user/month (RingCX) |
Small support teams (fewer than 10 agents) will find Sangoma’s queues and IVRs sufficient without a dedicated CCaaS license. Sales teams using call coaching benefit from Sangoma’s monitoring tools at a lower per-seat cost than RingCX.
Integration flexibility
Sangoma includes 300 + integrations on standard plans, including Teams and Salesforce, with no upgrade required. RingCentral’s marketplace of 330 + integrations appears comparable, but most CRM integrations (Salesforce, HubSpot, Zendesk) are locked behind the Advanced plan.
| Integration attribute | Sangoma | RingCentral |
|---|---|---|
| MS Teams | Included | Additional fees |
| Salesforce / CRM | Included | Advanced plan or above |
| API access | Yes | Yes (all plans) |
| Integration support | In-house | Third-party marketplace |
Sangoma vs RingCentral: Pricing comparison
RingCentral plans cost $20/user/month (Core), $25/user/month (Advanced), and $35/user/month (Ultra), billed annually. Most businesses opt for Advanced once they understand that the Core plan includes very little. RingCentral billing begins on day 1 before service activation.
Sangoma bills from activation. Unlimited SMS, Teams integration, and international calls on the premium tier are included with no add-ons. The contact center solution costs less than RingCX when bundled with voice. For a Sangoma quote, contact sales.
| Pricing factor | Sangoma | RingCentral |
|---|---|---|
| Entry plan (annual) | Request a quote | 20 $/user/month (Core) |
| Mid-tier plan (annual) | Request a quote | 25 $/user/month (Advanced) |
| Top-tier plan (annual) | Request a quote | 35 $/user/month (Ultra) |
| SMS | Unlimited (tiered plans) | 25–200/user/month depending on the plan |
| MS Teams integration | Included | Additional fees |
| Billing start | Upon activation | Day 1, pre-activation |
| Administrative / regulatory fees | Standard fees | ~3–5 $/line/month surcharge |
| Contract terms | Flexible; no forced lock-in | Automatic renewals; early termination fees |
| CCaaS pricing | Lower; included with voice | 65 $/user/month (RingCX) |
See the full schedule of Sangoma fees at sangoma.com/legal/fees.
Security and compliance
RingCentral highlights an extensive portfolio of compliance certifications, which can be particularly useful for teams that need documented attestations and audit reports when selecting a provider.
Sangoma’s real advantage lies at the infrastructure level. Because Sangoma offers UC, managed networking, SD‑WAN, and firewall services through a single provider, security is not a separate concern handled by a separate team. Network-level threat detection, access controls, and call data are all in the same managed environment. When an investigation or audit is needed, a single provider is responsible for the entire stack instead of having to move between a UCaaS provider and a separate network manager.
RingCentral’s security scope covers only the UCaaS layer. Network security, firewalls, and infrastructure protection are the responsibility of the customer or a third party.
| Security factor | Sangoma | RingCentral |
|---|---|---|
| Encryption (in transit and at rest) | Yes | Yes |
| SSO | Yes | Yes |
| HIPAA BAA | Yes | Yes (on request) |
| Managed security (same provider) | Yes (SD‑WAN, firewall, threat detection) | No |
| Network-level threat detection | Yes | No |
| Call recording retention | Configurable | 90 days on standard plans |
| Compliance certifications | Core certifications | Broader certification portfolio |
Questions to ask during a security review: Where is our data stored, and can we control it? How long are audit logs retained? Does SSO require an additional license? What is the data export process if we change providers? Who is responsible if the issue affects both UC and the network?
Support differences
Sangoma offers 100 % US-based support with 24/7 coverage and a network of local installation partners for on-site assistance. Personalized onboarding is included. Number porting is handled by phone and email, and customers retain full control of their numbers.
RingCentral support has been outsourced to Manila and is a constant source of complaints on independent review platforms. Outbound porting support is email-only, and customers have reported delays, refusals, and the risk of losing access to their numbers if service is canceled before porting is complete.
| Support factor | Sangoma | RingCentral |
|---|---|---|
| Support location | 100 % US-based | Outsourced to Manila |
| On-site support | Yes (local partners) | No |
| Onboarding | Personalized; included | Optional professional services |
| Porting support | Phone and email | Email only |
| Number retention | Full control; no hidden fees | Delays and refusals reported |
Is Sangoma a good alternative to RingCentral?
For SMBs evaluating alternatives to RingCentral, Sangoma addresses the most common reasons businesses leave: unpredictable billing, contractual lock-in, cloud-only limitations, and slow support. Other alternatives to consider include Nextiva, Vonage, and 8×8, but none combine deployment flexibility and complete provider ownership like Sangoma.
Sangoma helped North America’s largest HydroVac company grow revenue from 250 M$ to 700 M$ without proportionally increasing infrastructure costs. Read the full story.
The city of Commerce, Georgia, moved from a legacy PRI system to Sangoma’s Switchvox Cloud and reduced its communications spending by more than 30 %, saving 18 000 $ per year. Read the full story.
Schedule a meeting with Sangoma to see how the platform measures up against your specific requirements.
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Sangoma vs RingCentral FAQ
What are the best alternatives to RingCentral? Sangoma, Nextiva, Vonage, 8×8, and Zoom Phone are the alternatives most often evaluated by SMBs. Sangoma stands out for hybrid and on-premises deployment, US-based support, and complete provider ownership, including network and security.
How difficult is it to switch from RingCentral to Sangoma? Sangoma manages porting by phone and email, and customers retain full control of their numbers with no hidden fees or delays. RingCentral customers frequently report porting difficulties, contractual delays, and the risk of losing their number if service is canceled before porting is complete.
Which platform is better for security and compliance? Both platforms support encryption, SSO, and HIPAA via BAA. Sangoma’s advantage lies at the infrastructure level: managed security and network controls come from the same provider, simplifying audits and eliminating third-party dependencies. For regulated industries, ask both providers for precise information about data residency and audit log retention.
Which platform suits different types of businesses? RingCentral suits cloud-first businesses with stable infrastructure and an IT team capable of managing a complex platform. Sangoma suits businesses that need deployment flexibility, sites with unreliable internet, a single provider for UC and networking, or that operate in sectors such as manufacturing, healthcare, or field services where call reliability is non-negotiable.
Does RingCentral offer deployment flexibility? No. RingCentral is cloud-only, with no hybrid or on-premises option. Businesses that need local survivability or on-site data control cannot meet these requirements with RingCentral.
How do you choose between Sangoma and RingCentral? Start with deployment. If local survivability or on-premises control is required, RingCentral is out of the question. If cloud suits your environment, model the total cost of RingCentral’s Advanced plan (where most features are unlocked), including administrative fees and SMS exposure, then compare it with a Sangoma quote. Next, check independent support ratings on G2 or GetApp for both providers before signing anything.