The Customer
The client is a specialized discount retailer headquartered in Philadelphia, Pennsylvania, offering affordable products. The company currently operates approximately 1200 locations across the United States and plans to open 200 new stores each year. Its stores have become a popular destination for teenagers looking for budget-friendly shopping options.
The client is a specialized discount retailer headquartered in Philadelphia, Pennsylvania, offering affordable products. The company currently operates approximately 1200 locations across the United States and plans to open 200 new stores each year. Its stores have become a popular destination for teenagers looking for budget-friendly shopping options.
Business Challenges
The client faced several challenges related to its existing Internet connectivity solutions. Its current aggregator, one of the largest players in the industry, could not provide satisfactory support, resulting in frequent connectivity issues that affected store operations and the customer experience. In addition, it had to deal with numerous installation failures, which not only delayed its expansion plans but also incurred additional costs. Finally, the aggregator did not offer fiber options at several of its locations, forcing it to rely on more expensive fiber and Ethernet solutions.
Sangoma Solutions
The client turned to Sangoma Technologies, a leading provider of managed Internet connectivity services. Sangoma recognized the importance of reliable connectivity for a multi-site retail chain. To address these challenges, Sangoma proposed a managed Internet connectivity solution combining bandwidth and 4G technologies. This solution offered many benefits, including reliable support from Sangoma’s team of experts, enabling the client to achieve its expansion goals more effectively by significantly increasing installation success rates. In addition, Sangoma offered various bandwidth options, allowing the client to choose the most cost-effective and efficient solutions for each store. Finally, Sangoma negotiated with cable providers, saving nearly 1 million dollars in installation costs!
The client turned to Sangoma Technologies, a leading provider of managed Internet connectivity services. Sangoma recognized the importance of reliable connectivity for a multi-site retail chain. To address these challenges, Sangoma proposed a managed Internet connectivity solution combining bandwidth and 4G technologies. This solution offered many benefits, including reliable support from Sangoma’s team of experts, enabling the client to achieve its expansion goals more effectively by significantly increasing installation success rates. In addition, Sangoma offered various bandwidth options, allowing the client to choose the most cost-effective and efficient solutions for each store. Finally, Sangoma negotiated with cable providers, saving nearly 1 million dollars in installation costs!
The Results
The partnership between the customer and Sangoma proved to be a real turning point. Sangoma’s managed Internet connectivity solution provided reliable support, successful installations, bandwidth options, and substantial savings. As a result, the customer saw a significant improvement in connectivity across all its stores, strengthening both the customer experience and operational efficiency. With faster deployment and fewer installation failures, it achieved its annual expansion goals on time, further consolidating its market position. In addition, Sangoma’s negotiations with cable providers saved the customer nearly 1 million dollars in installation costs, contributing to its profitability and growth. In conclusion, Sangoma’s contribution paved the way for this customer’s success, enabling it to overcome its connectivity challenges and thrive in the competitive retail industry.
The partnership between the customer and Sangoma proved to be a real turning point. Sangoma’s managed Internet connectivity solution provided reliable support, successful installations, bandwidth options, and substantial savings. As a result, the customer saw a significant improvement in connectivity across all its stores, strengthening both the customer experience and operational efficiency. With faster deployment and fewer installation failures, it achieved its annual expansion goals on time, further consolidating its market position. In addition, Sangoma’s negotiations with cable providers saved the customer nearly 1 million dollars in installation costs, contributing to its profitability and growth. In conclusion, Sangoma’s contribution paved the way for this customer’s success, enabling it to overcome its connectivity challenges and thrive in the competitive retail industry.