The Customer
As one of the country’s largest regional groups of independent, full-service physicians, this client serves doctors, patients, and care teams across their region. It connects more than 500 healthcare providers with the resources and support they need, while bringing doctors and patients closer together to deliver the best care.
As one of the country’s largest regional groups of independent, full-service physicians, this client serves doctors, patients, and care teams across their region. It connects more than 500 healthcare providers with the resources and support they need, while bringing doctors and patients closer together to deliver the best care.
Business Challenges
With more than 500 individual healthcare providers and numerous sites to manage, the customer needed a truly unified, flexible, and cost-effective phone system. Their large organization relied primarily on independent PBXs at each site, with different equipment, requirements, and providers. This setup significantly increased their costs and made it more difficult to manage communications at scale and call volumes.
Sangoma Solutions
The customer knew they needed to adopt a more unified phone system that would allow them to simplify processes, streamline workflows, and reduce costs across the organization. While searching for a unified communications and collaboration solution, they discovered SouthTech, a Sangoma partner. SouthTech recommended Sangoma’s cloud-native platform, which offered flexible deployment options, an advanced contact center, simplified billing, and comprehensive support for installation, hardware, and ongoing maintenance from a single provider.
The customer knew they needed to adopt a more unified phone system that would allow them to simplify processes, streamline workflows, and reduce costs across the organization. While searching for a unified communications and collaboration solution, they discovered SouthTech, a Sangoma partner. SouthTech recommended Sangoma’s cloud-native platform, which offered flexible deployment options, an advanced contact center, simplified billing, and comprehensive support for installation, hardware, and ongoing maintenance from a single provider.
The Results
With their new Sangoma system and partnership with SouthTech, the customer was able to centralize its contact center to handle higher call volumes without losing productivity. They were also able to standardize communications across all sites, unify their providers, support understaffed offices, and better manage billing and reporting. By switching to Sangoma, the customer was consistently able to maximize its value compared with other providers through Sangoma’s strategic solutions, 99,999 % reliability, and best-in-class support aligned with its growth and evolving business challenges. Sangoma offered a broader range of solutions at the best price, as well as dedicated support during challenges related to the COVID‑19 pandemic. They achieved significant success with Sangoma’s advanced contact center solution, which enabled them to transition to remote work smoothly while maintaining the same high-quality connectivity with providers and patients. In addition, they found great value in Sangoma’s support for API integrations and its ability to accept raw data to manage their own reports. Overall, Sangoma provided everything they needed to become a more productive and efficient organization and deliver better healthcare services.
With their new Sangoma system and partnership with SouthTech, the customer was able to centralize its contact center to handle higher call volumes without losing productivity. They were also able to standardize communications across all sites, unify their providers, support understaffed offices, and better manage billing and reporting. By switching to Sangoma, the customer was consistently able to maximize its value compared with other providers through Sangoma’s strategic solutions, 99,999 % reliability, and best-in-class support aligned with its growth and evolving business challenges. Sangoma offered a broader range of solutions at the best price, as well as dedicated support during challenges related to the COVID‑19 pandemic. They achieved significant success with Sangoma’s advanced contact center solution, which enabled them to transition to remote work smoothly while maintaining the same high-quality connectivity with providers and patients. In addition, they found great value in Sangoma’s support for API integrations and its ability to accept raw data to manage their own reports. Overall, Sangoma provided everything they needed to become a more productive and efficient organization and deliver better healthcare services.