The Customer
2X Communications is an Internet telecommunications service provider that started in 2008 by offering cabling and a now-obsolete digital business phone system. Soon after its founding, the 2X Communications team began offering hosted VoIP solutions and has grown steadily since 2010.
2X Communications is an Internet telecommunications service provider that started in 2008 by offering cabling and a now-obsolete digital business phone system. Soon after its founding, the 2X Communications team began offering hosted VoIP solutions and has grown steadily since 2010.
Business Challenges
After launching their hosted offerings using DIDs provided at higher prices by their manufacturer, 2X Communications began searching for a wholesale provider to get better rates and service functionality. By browsing the Internet, asking other companies, and contacting vendors, 2X Communications was looking for a wholesale provider that was easy to use, responsive, and backed by a quality support team. The search was initially disappointing. 2X Communications contacted vendor after vendor without receiving responses. No calls or emails were returned. They were therefore justifiably skeptical when they contacted VoIP Innovations, expecting another disappointment. To their great surprise, a single phone call enabled VoIP Innovations to set up the DIDs and billing platform in less than a day.
Sangoma Solutions
2X Communications was operating three different hosted systems when they contacted VoIP Innovations, a Sangoma company, to set up and connect SIP trunks to these systems. Using VoIP Innovations’ standard rate, they achieved substantial savings compared with the retail SIP trunks they were currently using. To their great surprise, the team completed the connections in less than 30 minutes, and the systems began receiving traffic.
2X Communications was operating three different hosted systems when they contacted VoIP Innovations, a Sangoma company, to set up and connect SIP trunks to these systems. Using VoIP Innovations’ standard rate, they achieved substantial savings compared with the retail SIP trunks they were currently using. To their great surprise, the team completed the connections in less than 30 minutes, and the systems began receiving traffic.
The Results
New and existing customers were immediately impressed by how quickly 2X Communications could set them up with VoIP services. These customers were used to having to contact a telecom carrier and overcome numerous obstacles to schedule a technician’s arrival. The ability to request and connect services in just a few minutes, from anywhere, enabled 2X Communications to stand out, with many satisfied customers. In fact, the speed with which the 2X Communications team can set up a business is crucial to its bottom line. Since offering this service, 2X Communications has grown by 30‑40 % each year. And 2X Communications quickly found that fears of being left without support and disconnected were unfounded. When asked which feature had been most beneficial in leading them to choose VoIP Innovations, Kala Mullney, president of 2X Communications, said of the support team: « Whether sales, porting, or technical support, every person has been extremely helpful and knowledgeable. I’ve already told them that their level of customer support should be the standard for every company. »
New and existing customers were immediately impressed by how quickly 2X Communications could set them up with VoIP services. These customers were used to having to contact a telecom carrier and overcome numerous obstacles to schedule a technician’s arrival. The ability to request and connect services in just a few minutes, from anywhere, enabled 2X Communications to stand out, with many satisfied customers. In fact, the speed with which the 2X Communications team can set up a business is crucial to its bottom line. Since offering this service, 2X Communications has grown by 30‑40 % each year. And 2X Communications quickly found that fears of being left without support and disconnected were unfounded. When asked which feature had been most beneficial in leading them to choose VoIP Innovations, Kala Mullney, president of 2X Communications, said of the support team: « Whether sales, porting, or technical support, every person has been extremely helpful and knowledgeable. I’ve already told them that their level of customer support should be the standard for every company. »