The Customer
For over 35 years, Able Locksmiths & Security has provided high-quality locksmith and security services to homes and businesses across Australia. This trusted name in security is a family-owned business with a dedicated team of experienced locksmiths who can provide the best solutions for all lock and security needs. They also offer specialized locksmith, security, and property maintenance services to property managers across Sydney.
For over 35 years, Able Locksmiths & Security has provided high-quality locksmith and security services to homes and businesses across Australia. This trusted name in security is a family-owned business with a dedicated team of experienced locksmiths who can provide the best solutions for all lock and security needs. They also offer specialized locksmith, security, and property maintenance services to property managers across Sydney.
As distributors, they are the leading suppliers of high-quality products and accessories to the vending and self-storage industries in Australia and New Zealand, used by Coca-Cola, Woolworths, Storage King, National Storage, and Big W. Able Locksmiths stands out for its attention to detail, a unique advantage of a family-owned business.
Business Challenges
Able Locksmiths was struggling to manage its legacy business phone system and PSTN connections when it decided it was time to modernize and replace its communication system. The system offered only very limited management, usable only for basic programming, making any changes to extensions or equipment difficult and impractical. In addition, they maintained a completely separate phone system from their main system to provide communication capacity to their remote office, with almost no support.
As the business grew and new jobs came in regularly, their old phone system simply could not meet the needs of managing the growing volume of incoming calls, as it did not allow calls to be distributed into queues so they could be handled by the right person in their office or workshop. And with two completely separate phone systems, there was no way to transfer calls internally between the main office and the remote office, making communications and call transfers between sites unnecessarily complicated.
Solutions From Sangoma
As a thriving business, Able Locksmiths knew it needed a new phone system that offered all the missing features while connecting the remote office to the main system and billing extensions at the main office separately. In its research, it discovered that Sangoma offered a business communications platform that met all its requirements while remaining affordable within its budget. To meet the business’s functional needs, Able Locksmiths chose to deploy FreePBX on a Dell server.
As a thriving business, Able Locksmiths knew it needed a new phone system that offered all the missing features while connecting the remote office to the main system and billing extensions at the main office separately. In its research, it discovered that Sangoma offered a business communications platform that met all its requirements while remaining affordable within its budget. To meet the business’s functional needs, Able Locksmiths chose to deploy FreePBX on a Dell server.
This system provides the basic telephony functionality for the business, and to complete and extend the available features, they purchased and installed several Sangoma commercial FreePBX modules, including extension routing, the Sangoma End Point Manager, interactive voice response, call queues, hold music, call recording, date- and time-based conditional call routing, call flow/queue control, and weekly off-site backup. To complete their solution, they chose Sangoma S‑Series IP phones for all their extensions to provide employees with endpoints that offer the best possible integration with their Sangoma phone system and instant access to its robust features.
The Results
The owners and staff of Able Locksmiths are very satisfied with their complete Sangoma FreePBX solution. Deployment was fast, and phone configuration was very simple thanks to the Sangoma End Point Manager. FreePBX’s native functionality made configuring their PBX simple and tailored to Able Locksmiths’ precise requirements, including the ability to bill remote office extensions separately while remaining connected to the central phone system.
The owners and staff of Able Locksmiths are very satisfied with their complete Sangoma FreePBX solution. Deployment was fast, and phone configuration was very simple thanks to the Sangoma End Point Manager. FreePBX’s native functionality made configuring their PBX simple and tailored to Able Locksmiths’ precise requirements, including the ability to bill remote office extensions separately while remaining connected to the central phone system.
One feature of their new phone system that the good people at Able Locksmiths particularly appreciate is the ease and robust flexibility with which system and extension changes can be made. With their old system, even the simplest change was laborious and costly, but now changes can be made instantly to extensions as well as incoming call rules thanks to the commercial FreePBX modules. Using the intercom on extensions to make quick announcements and communicate messages is greatly appreciated and is a real game changer.
Overall, Able Locksmiths is happy to have found a complete communications solution with Sangoma and looks forward to increasing productivity by taking advantage of the Unified Communications features of its new phone system.