The Customer

Acme Residential is a privately held property management company operating more than 4,000 apartment units across the states of Michigan, Ohio, and Mississippi. With 24/7 operations and a growing portfolio, reliable communication and secure connectivity are essential to its daily leasing and business functions.

Acme Residential is a privately held property management company operating more than 4,000 apartment units across the states of Michigan, Ohio, and Mississippi. With 24/7 operations and a growing portfolio, reliable communication and secure connectivity are essential to its daily leasing and business functions.

Business Challenges

Before partnering with Sangoma, Acme faced persistent challenges that affected its operations:

  • Unreliable phone service: The previous provider often took days to resolve issues, disrupting leasing operations and customer communication
  • Lack of urgency and support: With properties to manage 24/7, downtime was not an option, but prompt service was lacking
  • Cost and scalability constraints: The existing network infrastructure was neither flexible nor cost-effective enough to support expansion
  • Security gaps: Acme needed better visibility and peace of mind regarding network protection

Solutions From Sangoma

With help from partner Cygnus Systems, Acme began deploying Sangoma services in phases, starting with its headquarters and expanding to 25 property sites:

With help from partner Cygnus Systems, Acme began deploying Sangoma services in phases, starting with its headquarters and expanding to 25 property sites:

  • Scalable configuration with 64 extensions across 25 sites, with future plans to adopt the TeamHub app to increase collaboration
  • Sangoma Cloud UCaaS paired with P325 phones, giving leasing teams the tools to place, hold, transfer, and receive calls easily
  • Broadband circuits with 4G backup, ensuring stable, always-on Internet connectivity across sites
  • Managed FortiGate routers and a managed cloud firewall, providing centralized protection and simplifying expansion to new sites

The Results

A few months after deployment, Acme Residential is already seeing improvements:

A few months after deployment, Acme Residential is already seeing improvements:

  • Built-in scalability for growth: a cloud firewall priced per solution, not per site, making expansion easier without added complexity or cost
  • Annual savings of $24,000 by switching to Sangoma
  • Reliable connectivity across all sites, with network issues resolved quickly without disruption
  • Enhanced security with a managed cloud firewall that is easy to extend with each new property
  • Improved support experience, with onboarding that met every deadline and issues generally resolved the same day

According to Robert Goldman, IT technical manager at Acme Residential, Sangoma solutions offer a winning combination of reliability, savings, and scalability:

“It just works. With the managed firewall, we don’t have to think about it; it gives us peace of mind. The support is excellent, and the pricing model is simple and scalable.” – Robert Goldman, IT technical manager at Acme Residential